Frequently Asked Questions
Answers to all your questions about fj99
From opening an account to claiming bonuses, depositing and withdrawing via bKash, cricket betting, and responsible gaming — detailed answers on every topic, all in one place.
fj99 is committed to providing a simple, secure, and enjoyable online gaming experience for players in Bangladesh. The questions and answers below cover the topics we are asked about most. If you cannot find your question here, our 24/7 Bengali-language live chat support team is always here for you.
Account
Account and Registration
To open an account at fj99, you need an active mobile number, a valid email address, and a strong password. The registration process is fully online and takes just a few minutes. Registering with accurate information makes future withdrawals and verification easier. Each user may only open one account.
Yes, you must be at least 21 years old to open an account at fj99 and use any gaming or betting services. We are committed to keeping minors protected from gaming. Documents may be requested to verify your age.
Click the "Forgot password?" option on the fj99 login page. Enter your registered email or mobile number and a verification code will be sent to you. Once you enter the code correctly, set a new password. If you have any trouble, contact our 24/7 live chat support.
No, under fj99's rules it is strictly prohibited for one person or one device to operate multiple accounts. If this is detected, the accounts involved may be suspended and any bonuses may be cancelled. This rule is strictly enforced to maintain a fair playing environment.
Identity verification may be required before large withdrawals at fj99. Upload a clear photo of your National ID (NID) or passport along with proof of your current address. You will be notified by email or SMS once verification is complete. You can get assistance with this process via live chat.
Payment
Deposits and Withdrawals
Deposits from bKash to fj99 are generally instant — in most cases the funds appear in your account within a few minutes. Network delays or technical issues on the bank's end can occasionally cause it to take up to 15–30 minutes. If there is any problem, contact live chat right away with your transaction ID for assistance.
The minimum deposit at fj99 is ৳300 (the same across all payment methods). The minimum withdrawal amount is ৳800. Before withdrawing, make sure your wallet has a sufficient balance and any bonus wagering requirements have been met.
Withdrawal requests from fj99 to Nagad are generally completed within 30 minutes to 3 hours after verification. During peak times or on weekends it may take a little longer. If it has been more than 3 hours, please contact live chat.
fj99 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own service charges. Contact your mobile banking provider for details on those fees.
Yes, fj99 supports all four popular mobile banking services in Bangladesh — bKash, Nagad, Rocket, and Upay. You can deposit a minimum of ৳300 and withdraw a minimum of ৳800 through any of these methods. Transactions are secure and fast across all methods.
Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. Contact fj99 live chat right away — the reason can be identified and resolved quickly.
Games
Games and How to Play
To bet on BPL matches at fj99, log in to your account, go to the cricket section, and select the specific match. You can place bets both before the match starts and during live play. Bet types, odds, and maximum/minimum stake amounts are clearly shown in the game lobby.
fj99 offers slot games from the world's leading game developers including PG Soft, Pragmatic Play, and JILI. Popular titles include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace, among many others. The games run smoothly on both mobile and desktop devices.
Yes, fj99's live casino section features real-time games with real dealers from top providers such as Evolution Gaming and Ezugi. You can enjoy Live Baccarat, Blackjack, Roulette, Andar Bahar, and many more. High-definition streaming ensures the experience feels completely authentic.
RTP (Return to Player) is a theoretical percentage indicating how much of the total wagered amount may be returned to players over the long term. A higher RTP is generally considered favorable for players. However, since each session is completely random, RTP does not guarantee short-term results.
fj99 is fully mobile-optimized. You can play directly from the browser on both Android and iOS devices — no separate app download is needed. Using Chrome or Safari gives you the best experience. Live games, slots, and sports betting all run smoothly on mobile.
Bonus
Bonuses and Promotions
fj99 offers a 200% welcome bonus on your first deposit, up to ৳15,000. When you deposit ৳300 or more for the first time on a new account, the bonus is added automatically. For example, depositing ৳5,000 would bring your total balance to ৳15,000. A 20x wagering requirement must be met before the bonus can be withdrawn.
A 20x wagering requirement means you must place total bets equal to the bonus amount multiplied by 20 across various games. For example, if you receive a ৳1,000 bonus, you need to wager a total of ৳20,000 before the bonus becomes withdrawable. Not all games may count equally toward this requirement — check the full terms and conditions page for details.
The fj99 VIP program has three tiers — Bronze, Silver, and Gold. You can move up to higher tiers gradually through regular play and transactions. Bronze members receive 0.3% weekly cashback, Silver members receive 0.7%, and Gold members receive up to 1.0% weekly cashback.
VIP members receive cashback at a set rate on their net losses each week. It is added to your account automatically and does not need to be claimed separately. Cashback is generally paid every Monday for the previous week. Ask on fj99 live chat for more details.
Yes, you can cancel an active bonus if you wish. However, cancelling a bonus will also cancel the bonus amount and any winnings earned with that bonus. Only the original deposited amount remaining in your balance will be withdrawable. It is a good idea to consult live chat before cancelling a bonus.
Security
Security and Responsible Gaming
fj99 uses the latest SSL (Secure Socket Layer) encryption technology to keep all data protected. Your personal information is not shared with any third parties. Financial transactions are conducted through fully secure channels. We are committed to fair play and reliable platform operations.
If you feel that gaming is going beyond your control, go to fj99's responsible gaming section right away. Use our live chat to arrange a self-exclusion or a temporary break. Talk to your family and those close to you. Responsible gaming is part of a happy life.
Self-exclusion is a voluntary step that allows you to keep your account closed for a set period of time. You can choose from various durations, from 7 days up to permanent closure. Submit a request via fj99 live chat or by email at [email protected] and action will be taken promptly.
Yes, fj99 offers the option to set daily, weekly, or monthly deposit limits as a responsible gaming tool. Once a limit is set it takes effect immediately. To increase a limit, you will need to wait for a specified cooling-off period. This option helps you keep your spending within budget.
No, fj99 is strictly for those aged 21 or older. Minors are completely prohibited from opening accounts or playing games. Age is confirmed during account verification and accounts are closed if this rule is violated. Child protection is our highest priority.
All games at fj99 are sourced from world-class software providers that use Random Number Generator (RNG) technology to ensure impartial results. We follow fair play principles and no game results are artificially altered.
Still have questions?
Our experienced support team is available 24/7 in Bengali to answer any question you have. Come to live chat and talk to us directly — no waiting.
Support
Get in touch with us
Live Chat
Live chat is the fastest way to get instant help in Bengali, available 24/7.
Email Support
For detailed enquiries, email us at: [email protected]
Terms and Conditions
Visit our Terms and Conditions page to read the full rules.